The Santa Steven

Terms and Conditions

Bookings of 30 minutes or less are limited to Private single-family home visits. All other Corporate or private residence, in-home, parties are a minimum of one hour. Special events are a minimum two-hour booking. Exceptions are at the discretion of The Santa Steven.
For Special Events, performers will arrive approximately 15 minutes prior to their appearance unless otherwise stipulated above in this agreement.
Requests to arrive more than 15 minutes, for walk-thru or rehearsals, will be billed at 50% of the applicable rate.
All rates quoted in the contract include mileage.
All costumes are standard Holiday Dress. Special entertainer or costume requests are at the client's cost, and should be made in advance to The Santa Steven.
The Santa Steven reserves the right to substitute performers of equal type and value at any time.
Due to the nature of our performers’ traditional outfits, it is necessary that they have periodic breaks and that their performance location be cool and comfortable, we recommend 65 -70 degrees.
A break of ten minutes after each full hour of work is requested, and in no instance, shall any performer be required to work longer than 90 (ninety) minutes without a break. If indoors or outdoors in a warm environment, the client will supply a fan for the performer, and appropriate breaks will be necessary as per health and safety regulations.
It is assumed that all events will be indoors, or that arrangements have been made if the event is held outdoors, and therefore cancellations due to inclement weather are not accepted.
Should any activities at the event venue, create a volatile, or harmful situation that may endanger the talent; or be of a nature unbecoming or negative to traditional Christmas/Holiday activities; or if there is any presence of illegal substances or activities; The Santa Steven and/or Talent has full rights to immediately terminate appearance and leave or remove his person from the venue. Furthermore, the client will still be liable for the full value of the contract.
All photos taken of our performers, whether by individuals or professional photographers, are assumed to be for private or personal use of the client/s and their guests and may not be used for commercial or promotional use without the written permission of the performer and The Santa Steven.

Return and Refund Policy

Should it become necessary for client to cancel a booking a cancellation fee will be charged:

For cancellations more than 90 days before the event, a refund of the Retainer, less 25% of the total booking fee.
For cancellations between 61 and 90 days before, the cancellation fee will be 50% of the total booking fee.
For cancellations between 14 and 60 days before, the cancellation fee will be 75% of the total booking fee.
For bookings cancelled less than 14 days prior to event, the full amount of the booking fee is due.

Terms and Conditions

Return and Refund Policy

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